mcw bd Privacy Policy

1 Introduction and Scope

mcw bd is an online gaming and betting platform serving users in Bangladesh. We place the highest importance on the privacy of our users and are committed to protecting their personal information.

This privacy policy ("Policy") applies to the mcw bd website (https://mcw-bd.cam), mobile application, and all related digital services. It explains what information we collect, why we collect it, how we use it, and how we keep it secure. Reading our Terms and Conditions will give you a clearer understanding of the overall legal framework governing use of the service.

This policy relates only to the data processing activities of the mcw bd platform itself. Third-party websites or services are governed by their own privacy policies.

2 What Information We Collect

mcw bd collects certain information from users for various purposes. This information may be provided directly by you or collected automatically.

2.1 Information You Provide Directly

• At registration: full name, username, password, email address, and mobile number.
• For identity verification: national ID card or other government-issued ID details.
• For financial transactions: bKash, Nagad, Rocket, or Upay account details.
• Any additional information provided when updating your profile.
• The content of communications sent via support chat or email.

2.2 Information Collected Automatically

• IP address, browser type and version, operating system.
• Time spent on the platform, pages visited, and click data.
• Device identifier information and session data.
• Usage patterns collected through cookies and similar tracking technologies.
• Game play history, betting activity, and transaction records.

2.3 Information Received from Third Parties

In some cases we may receive limited information from payment processors, identity verification agencies, or other authorised partners. Such information is used solely for the purpose of securing transactions and preventing fraud.

3 Purpose of Information Use

mcw bd uses collected information for the following specific purposes:

3.1 Account Management and Service Delivery

This information is needed to create your account, verify your identity, ensure login security, and process financial transactions such as deposits and withdrawals.

3.2 Security and Fraud Prevention

Information is analysed to detect suspicious activity on the mcw bd platform, prevent unauthorised access, and stop fraudulent transactions.

3.3 Customer Support

Your account and transaction information is needed to communicate with you, resolve issues, and provide support. The mcw bd support team is available 24/7 via live chat and email in both Bengali and English.

3.4 Service Improvement

Aggregate data is used to analyse user experience and improve the platform's performance and game library.

3.5 Bonuses and Promotional Offers

Account and transaction information is used to correctly apply welcome bonuses, reload offers, and other promotional rewards, and to verify eligibility.

3.6 Compliance with Legal Obligations

Records are kept and reports prepared as required to comply with applicable laws, regulations, and regulatory guidance.

4 Information Storage and Security

mcw bd applies industry-standard security measures to protect your personal information.

4.1 Encryption and Security Technology

All data is transmitted using SSL (Secure Socket Layer) encryption. Stored sensitive information is protected by additional layers of encryption. Passwords are never stored in plain text — they are kept in hashed form.

4.2 Access Control

Only authorised personnel may access your personal information, and their access is limited to what their specific role requires. All staff are trained and contractually bound to maintain confidentiality.

4.3 Data Retention Period

Information is retained for as long as the account is active and for as long as required after closure to meet legal obligations. Financial transaction records are kept for the period prescribed by law.

4.4 Response to Security Breaches

Should a data security breach occur, mcw bd will notify affected users as quickly as possible and take emergency steps to limit the damage.

5 Information Sharing and Third Parties

mcw bd does not sell your personal information. However, information may be shared with certain third parties in the following limited circumstances:

5.1 Service Provider Partners

Only the information necessary to operate the relevant service is shared with payment processors (bKash, Nagad, Rocket, Upay), identity verification agencies, cybersecurity analysts, and game software providers. These partners are contractually bound to maintain the confidentiality of the information.

5.2 Legal Requirements

Information may need to be disclosed to authorities pursuant to a court order, government investigation, or other legal obligation.

5.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred to the new controlling entity. The terms of this policy will continue to apply in such cases.

6 Cookies and Tracking Technology

The mcw bd platform uses cookies and similar technologies to improve user experience and ensure the platform functions correctly.

6.1 Essential Cookies

These cookies are essential for the platform's basic operation — maintaining login sessions, performing security checks, and saving your preferred language and settings.

6.2 Functional Cookies

These cookies help improve platform performance by analysing your usage patterns. The information used for aggregate analysis does not directly identify any individual.

6.3 Cookie Controls

You can disable or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some platform features to stop working correctly.

7 User Rights

As a mcw bd user, you have the following rights over your own information:

7.1 Right to Access

Upon request, mcw bd is obliged to inform you of what information has been collected and stored about you. This request can be made through account settings or via support.

7.2 Right to Rectification

If your account contains incorrect or incomplete information, you can request that it be corrected. Identity verification may be required when changing your name, email, or mobile number.

7.3 Right to Erasure

You may request deletion of information that is not required to be kept beyond legal obligations. Certain legal and financial records must be retained for a set period even after an account is closed.

7.4 Right to Object to Processing

You may object to your information being used for marketing or analytical purposes. This right does not apply to the processing of information that is essential to operating the required service.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact the mcw bd support team via live chat or by emailing [email protected]. We generally respond within a reasonable time after receiving a request.

8 Protection of Minors

The mcw bd platform is for persons aged 21 and above only. We do not knowingly collect any personal information from persons under 21.

Age is verified at registration, and if a user opens an account by providing a false age, that account will be cancelled and all associated information deleted. Our Responsible Gaming guidelines contain full details of the steps we take to protect minors.

9 International Data Transfers

mcw bd may use servers in various countries to operate its technical infrastructure. Where your information is transferred abroad, appropriate data protection agreements and measures are put in place.

When information is transferred overseas, the security and privacy standards applied to that information are maintained at a level equivalent to that described in this policy.

10 Policy Changes and Updates

mcw bd may revise this privacy policy from time to time. For significant changes, users will be notified in the following ways:

• A notice displayed when accessing the platform.
• Details of the changes sent to the registered email address.
• The "Last Updated" date on this page will be updated.

Continuing to use the platform after a change takes effect will be considered as your acceptance of the revised policy. We therefore recommend visiting this page regularly. Visit our About Us page to learn more about all matters related to our services.

11 Contact and Complaints

For any questions, concerns, or complaints regarding this privacy policy, please contact us:

• Live Chat: Available 24/7 directly through live chat on the platform.
• Email: [email protected]

Our privacy team will review your request within a reasonable time and take the necessary action. Answers to general questions about mcw bd services can be found on our FAQ page.